Returns & Warranty
Shop with confidence.
Wholesale should feel like a reliable part of your business.
That's why B2B Trendy backs every product with a 180-day warranty against manufacturing defects, subject to our warranty terms.
Our goal is simple: give retailers greater confidence when building their inventory with us.
Our warranty
180
Days
Warranty against manufacturing defects
Warranty coverage
180-day warranty.
Every product is covered by our 180-day warranty against manufacturing defects.
The warranty applies to manufacturing defects and is subject to the conditions established in our warranty terms.
It is not intended to cover normal wear, accidental damage, misuse, or changes that occur through ordinary use.
Genuine product issues
What the warranty covers.
The warranty is designed for genuine manufacturing defects identified within the applicable warranty period.
If you believe an item has a manufacturing defect, please contact us with your order information and details about the issue.
We'll review the claim and determine the appropriate resolution according to our warranty terms.
A straightforward process for genuine product issues.
Product expectations
What the warranty does not mean.
A warranty against manufacturing defects is different from a guarantee of product performance under every condition.
Jewelry can be affected by factors such as wear, use, storage, chemicals, moisture, and handling.
Specific product characteristics — such as waterproof, tarnish-resistant, or hypoallergenic — depend on the individual product and should only be considered when those attributes are specifically indicated for that item.
Returns
Returns.
Returns are handled according to our applicable return policy and terms.
Before returning an item, please contact us so we can provide the appropriate instructions for your order.
We recommend keeping your order information and any relevant product details available when contacting our support team.
We're here to help.
If something isn't right with your order, you don't have to figure it out alone.
Contact us with your order number and a description of the issue. Our team will review your request and help determine the next step.